You can track your shipment anytime via our online tracking portal using the tracking number provided upon dispatch.
In the event your package is lost or damaged, please contact our customer support immediately for assistance with claims and resolution.
We offer standard, express, and next-day delivery options to suit your needs.
Our international services include global express shipping, international parcel delivery, and freight forwarding.
Yes, we provide package pickup services but depending on location, available through contacting customer service.
Prohibited items include hazardous materials, perishable goods, illegal substances, and items restricted by international regulations. It’s recommended to consult with us about eligible products.
Delivery times vary based on the service selected and destination, with standard delivery typically taking 3-5 business days and express options available.
Customer support can be reached via our hotline, email, or live chat on our website, available 24/7.
Yes, pre-bookings can be made through our online platform or by contacting our customer service team.
Prices are calculated based on package weight, dimensions, destination, and selected delivery service.
We implement rigorous security protocols, including tamper-evident packaging and secure handling procedures, to ensure package integrity and privacy.
Additional fees may include customs duties, taxes, and surcharges for oversized or overweight items, which will be detailed at the time of booking.
Yes, you can specify special handling instructions during the booking process to ensure fragile items are managed with extra care.
To purchase additional insurance for high-value items its better to contact us first.
Our refund policy allows for refunds under specific conditions, such as service failures subject to our terms and conditions.